Refund policy
RETURN & REFUND POLICY
At Wigged.co.za, we want you to shop with confidence.
Returns
We accept returns within 14 days of delivery provided that:
• The wig has not been worn.
• The wig has not been washed, cut, dyed, or altered in any way.
• The lace has not been cut.
• The item is in its original condition and packaging.
• All tags, accessories, and included items are returned with the product.
Non-Returnable Items
For hygiene reasons, we cannot accept returns for:
• Wigs that have been worn.
• Wigs with cut lace.
• Wigs that have been styled, washed, dyed, or altered.
• Clearance or final sale items.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5-10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@wigged.co.za with your order number and photos of the issue.
How to Start a Return
To request a return, please email support@wigged.co.za with:
• Your order number
• Full name
• Reason for return
Our team will provide return instructions.
Contact Us
Email: wigged.co.za@gmail.com
Website: https://wigged.co.za
Thank you for shopping with Wigged.co.za.